Bus Real Time Passenger Information (RTPI)
About this good practice
Real Time Passenger Information addresses the need to provide public transport users with the real time arrival of the bus. This provides the user with the confidence to know that their bus will actually turn up and when it will turn up. This information is provided via a website and mobile app (apple and android) and more recently, is displayed via digital screens in public and commercial premises, with the aim of encouraging increased bus patronage and fewer private car journeys in the SEStran area.
Resources needed
£5.5 million required for back office system and equipment. SEStran's area covers 1.5 million people and 8 local authority areas. Our system equipped over 350 buses with ticket machines and we have distributed 300 digital screens displaying real time passenger information.
Evidence of success
Since the formal launch of SEStran’s bustracker (RTPI) system in April 2014, both the website and app have had a steady number of hits demonstrating a demand for the information. SEStran’s deployment of digital screens with live travel times in the region has also been successful, demonstrating a desire for live travel times in publically accessible areas. In 2014, SEStran was also awarded a Gold Award for the project at the UK Bus Awards.
Potential for learning or transfer
Partnership with bus operators is fundamental. It is desirable to have all operators in the region involved. Be prepared for fairly rapid technology development and future-proof the system as far as possible. It is essential to fund long-term maintenance.
Good practice owner
You can contact the good practice owner below for more detailed information.
SEStran