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International Trade Adviser Triage
Published on 16 July 2018
United Kingdom
West Midlands
This is the good practice's implementation level. It can be national, regional or local.
About this good practice
Under the ERDF investment priority 2 of priority axis 3: 3d - Supporting the capacity of SMEs to grow in regional, national and international markets and to engage in innovation processes, the triage allow a customised SME internationalisation journey.
SMEs that would have attended an event or get in touch with DIT for any support:
1)Go through a triage where International Trade Adviser (ITA) can assess the internationalisation experience
2) SME would be either directed to basics workshops to learn understand more or sent to an ITA for a one to one
3)SME get a full diagnostic with an ITA based at their local chamber of commerce and an action plan is agreed
4)The team from the chamber of commerce would account manage the contracts and support the tender process to recruit the suppliers required. An external supplier would be selected to deliver the support needed
5) Specifically the ITA – Triage provides advice and support services to companies at the very early stages of their export journey. Dealing with companies who are either brand new to export or have very little experience and are looking to be guided on their next best steps.
The service delivery is through a combination of telephone diagnostic, remote and face-to-face support and workshops.
This ensures that inexperienced SMEs looking to export are given timely& expert advice or support to enable them to take the next most appropriate next step. It is a personal tailored approach to SME internationalisation
SMEs that would have attended an event or get in touch with DIT for any support:
1)Go through a triage where International Trade Adviser (ITA) can assess the internationalisation experience
2) SME would be either directed to basics workshops to learn understand more or sent to an ITA for a one to one
3)SME get a full diagnostic with an ITA based at their local chamber of commerce and an action plan is agreed
4)The team from the chamber of commerce would account manage the contracts and support the tender process to recruit the suppliers required. An external supplier would be selected to deliver the support needed
5) Specifically the ITA – Triage provides advice and support services to companies at the very early stages of their export journey. Dealing with companies who are either brand new to export or have very little experience and are looking to be guided on their next best steps.
The service delivery is through a combination of telephone diagnostic, remote and face-to-face support and workshops.
This ensures that inexperienced SMEs looking to export are given timely& expert advice or support to enable them to take the next most appropriate next step. It is a personal tailored approach to SME internationalisation
Resources needed
Cost of advisers who are able to help SMEs right at the beginning of their export journey and to have an online presence to assist in communication and support remotely.
The team of ITAs who deliver the scheme, are based at chamber of commences across the region. They are specialist advisers which
The team of ITAs who deliver the scheme, are based at chamber of commences across the region. They are specialist advisers which
Evidence of success
ITAs Triage ensure that all companies who are interested in exporting that approach West Midlands Chamber of Commerce Limited Liability Partnership (WMCCLLP)/Department of Trade (DIT), directly or through referrals, are provided with the appropriate advice and support to help them either: develop exports, prepare them to be export ready or to enable them to make a decision as to whether exporting is for them.
The regional team have a target of 201 Export Wins. It contributes toward the target
The regional team have a target of 201 Export Wins. It contributes toward the target
Potential for learning or transfer
Potential areas for learning are focused on targeting support to SMEs at the very early stages of their export journey. Targeting support in this way offers SMEs the appropriate level of support for their stage in the Internationalisation process.
Further information
Website
Good practice owner
You can contact the good practice owner below for more detailed information.
Organisation
UK Department for International Trade (DIT) Delivered by West Midlands Chamber of Commerce Limited Liability Partnership (WMCCLLP)
United Kingdom
West Midlands
Contact
Businessdeliverymanager