PAGOPA Central Integrated National and Regional Payment Platform
About this good practice
This project is the result of a collaborative approach among the stakeholders (central and local governments) with an important contribution by payment service providers. A payment hub, known as “nodo dei pagamenti”, was created and is operated by a national agency, “Agenzia per Italia Digitale”. In order to enable electronic payments, all public authorities were required to adapt their IT procedures for full integration.
The Municipality of Genoa had previously developed its own payment platform called MIP which has permitted a non-invasive integration with the national hub. Genoa has therefore capitalized on its own programming experience in a “smart” perspective of biunivocal advantages for public authorities, citizens and businesses. The municipality was able to connect directly to the payment hub with no need to involve technological partners (banks, the National Post or other networks), thus rationalizing financial and human resources.
MIP obtains information on payment amounts from the management software and generates flows containing payment notices which are sent to the central payment hub. The hub returns the outcome of payments to the MIP payment platform which records and transmits them to management procedures. MIP also receives information on sums received by the bank that acts as treasury and matches them with the credits. MIP updates the accounting software with information for the regularization of the proceeds received in the financial statements.
Resources needed
The project was financed by Structural Funds: the National Operational Programme “Città Metropolitane 2014-2020” and was carried out by staff of the municipality and local suppliers. Resources: 500,000 €
Evidence of success
By the end of February 2021, the municipality has transferred all payments received through the PagoPA system. During 2020, the system was additionally developed to include municipality-owned companies, so these in-house organizations also transfer some of their payments through it. This allows the municipality to gather a big amount of data related to public services offered by them and use this to develop better services to citizens.
Potential for learning or transfer
The Central Integrated Platform allows municipalities to provide new services to citizens – an online service that allows them to:
- Pay by entering only a code
- Pay online on the basis of predefined rates or print payment notifications
- Download the payment receipts
It also gives new services to employees:
- A new web-service that allows new payment notifications containing the IUV to be released at the counter
- A service that allows reprinting payment notifications
- A function that allows the verification of payments made by citizens
- Squaring and accounting functions also for payments by node
Further information
Good practice owner
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