Transport on Demand for Extremadura - TADEx

The passengers travelling within the towns of Monterrubio, Vivares, Ruecas and Hernán Cortés can now use a service on demand for traveling from/to these towns to the main regional networks hubs. This service run in a rural area located in the East of Extremadura composed by towns about 2.000 inhabitants. These towns are separated from each other and the networks hubs by an average of 25-50 km.

This service is composed by 2 intercity bus lines. Users can request and book their trips via APP, website and/or phone calls.

The objective of the service is:
- to increase the energy and economic efficiency of the transport system
- to adapt the offer size to the demand size (i.e. the kind and size of vehicles)
- to improve the schedules and routes.
- to encourage the use of public transport
- to improve the control and management of the service

This service is working since February 2022 as pilot project. The aim of the D.G. for Transport is to replicate this service to other rural areas in Extremadura.

The data is processed on real time with a back-office APP, in which the following results have been achieved:
- Save of 2.331 km/month.
- Users/customers loyalty.
- Rate of trips cancellation under 5%.
- Average of 153 trips · vehicle/month
- More than 70% of books are made by phone calls.

Before launching the service, a dissemination campaign was made with the aim to increase the number of users/customers.