Digital transformation of public services
![Woman with virtual reality glasses on Woman with virtual reality glasses on](/sites/default/files/styles/news_full/public/paragraph_image_100/Woman%20with%20virtual%20reality%20glasses%20on.png?itok=fnbYIKHi)
In a world of digital advancements, the public sector must undergo a comprehensive digital transformation to enhance service delivery efficiency, improve governance, foster innovation and increase citizen satisfaction.
The European Union is playing a leading role and has been actively developing policy frameworks for the digitalisation of the public sector. This policy brief provides a general overview of the most relevant initiatives, regulations, and strategies of the European Union, which are shaping Europe’s digital future.
The European Union's strategy for the digital transformation of public services is centred on enhancing accessibility, efficiency, and user-centricity. This strategy also promotes interoperability among Member States, fostering seamless cross-border interactions. Privacy and security measures are integral to building trust in digital public services, with a focus on data protection and cybersecurity. Ultimately, the goal is to create a cohesive, digitally advanced public service ecosystem throughout the EU, with the active participation of the private sector (GovTech).
This policy brief outlines key policy improvements, good practices and recommendations, stemming from the Interreg Europe projects BEST DIH, BETTER, ENAIBLER, Next2Met, Digital Regions, Digitourism, Inno Provement, ERUDITE, iBuy and Carpe Digem, to inform and guide policymakers to embark upon digital transformation processes successfully, as well as encouraging greater interregional cooperation.
Download the policy brief
Download the policy brief below and explore how public services can benefit from digital transformation.
Featured good practices
![E-service development and implementation in Gävle E-service development and implementation in Gävle](/sites/default/files/styles/teaser_height_180/public/paragraph_image_100/K%C3%A9p2.jpg?itok=08oTD4ET)
E-service development and implementation in Gävle
An inhouse expert team, supporting the municipal departments/companies in the development and implementation of e-services
![Good practice - Smart Good practice - Smart](/sites/default/files/styles/teaser_height_180/public/paragraph_image_100/good_practice_smart_full_0.jpg?itok=buPPCDn9)
Service design/design thinking in public services
A method and a mindset that is applicable to both innovation and designing public services
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Digi, AI and ManuMaturity web tools for self-assessment
![The Department of Public Expenditure and Reform The Department of Public Expenditure and Reform](/sites/default/files/styles/teaser_height_180/public/paragraph_image_100/2018-05-24-132338.206766PublicExpenditureMARKMASTERStdColour.png?itok=P8x6Hq2-)
AI Foundation Certificate for Public Servants
Upskilling and Project Identification around AI. Understanding what it can and can't do.
![](/sites/default/files/styles/teaser_height_180/public/good_practices/good_practice__4688__1607878214.png?itok=XU6pOByq)
DigiMobil - innovative equipped vehicle for information on digitalisation
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Donegal Remote Working Strategy
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Smart Villages Strategy
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GovTech Lab Lithuania
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