The digital roadmap of the City of Tampere for 2025-2028
About this good practice
The City of Tampere's digital roadmap for 2025-2028 addresses the challenge of coordinating digital transformation across multiple service areas in a large, multidisciplinary urban environment. The need for a cohesive, long-term strategy to manage overlapping development projects triggered the roadmap's introduction. Its goal is to enhance services, improve operational efficiency, and ensure the city’s digitalization aligns with evolving customer needs.
The roadmap is a dynamic, annually updated document providing an overview of the city's digitalization plans, covering citywide initiatives and ICT development for specific service areas. It aims to ensure that projects are coordinated, aligned with overall goals, and responsive to shifts in the operational environment. The roadmap includes investments in new ICT solutions, enhancing customer-oriented services. The city plans to allocate approximately 48 million euros to digital development between 2025 and 2028, with 21 million euros for benefit-based projects aimed at improving services and operations.
Main stakeholders include the City of Tampere’s digitalization and ICT departments, various city service areas, external ICT service providers, and local citizens. Beneficiaries include city residents, businesses, and employees who will experience improved digital services, more efficient operations, and a cohesive, streamlined digital infrastructure.
Expert opinion
Resources needed
To create a similar digital roadmap, an estimated budget of €20,000 to €50,000 would be required. This covers costs for research, stakeholder consultations, and document development. A small team of 3-5 digital strategists and ICT experts would be needed.
Evidence of success
The City of Tampere's digital roadmap for 2025-2028 has effectively aligned digital transformation efforts across service areas, providing clear, coordinated strategies for ICT development. It enhances operational efficiency, improves service delivery, and ensures customer-oriented services, meeting evolving needs. Stakeholder feedback confirms its success in streamlining city-wide digitalization.
Potential for learning or transfer
The City of Tampere's digital roadmap offers valuable lessons for other regions aiming to streamline digital transformation across multiple sectors. Its success stems from clear, coordinated strategies, cross-departmental collaboration, and adaptability to evolving needs. Key success factors include strong governance, stakeholder engagement, and an emphasis on customer-oriented services. However, challenges such as ensuring continuous alignment with citywide goals and maintaining adequate funding could affect transferability. Regions with similar urban complexities can adopt this approach with tailored adjustments.