Neighbourhood mediation
About this good practice
In Neighbourhood Mediation, quarrelling parties resolve their conflict together under the guidance of two mediators. These are volunteers who have undergone special training for this purpose. After an application for neighbourhood mediation is received, the coordinator holds an intake interview with the person reporting the complaint. The coordinator determines whether the complaint is suitable for Neighbourhood Mediation and then selects a team of two mediators. They have a conversation with the first party and then approach the second party to hear the other side of the story.
If both parties are willing, a mediation meeting takes place at a neutral location.
If the conversation leads to concrete agreements, these are laid down in a letter of intent signed by both parties. After a few weeks, the mediators contact the parties to hear whether the situation has improved and whether they comply with the agreements.
The target group for Neighborhood Mediation consists of neighbours with irritations or conflicts in everyday life who are willing to engage in mediation. These are situations that are too light for formal intervention by the police and judiciary. Looking at the reasons for the experienced nuisance, it is notable that in Heerlen it was relatively often a disturbed relationship. When Neighbourhood Mediation is applied, it contributes to safety, social cohesion and liveability in the neighbourhood.
Resources needed
Approximately 100,000 euros annually are allocated for a full-time coordinator for neighborhood mediation, along with funding for volunteer training, volunteer compensation, communication, and operational expenses.
Evidence of success
The method works best at an early stage and with problems that are not too serious. The first results are successful. The success rate (77%) is high; nationally, the success rate is between 70 and 75% - the data for comparison is available as many Dutch cities already adopted the method. Neighbourhood mediation is a good example of citizen participation.
Potential for learning or transfer
Transferability of this model is evidenced by its successful adoption in many Dutch cities. Its success lies in several factors:
1) Emphasis on early intervention prevents issues from escalating into more significant conflicts, fostering a proactive approach to dispute resolution.
2) Utilization of trained volunteer mediators ensures that conflicts are addressed by individuals with the necessary skills and dedication.
3) Structured mediation process provides a clear framework for parties to engage in constructive dialogue and reach mutually beneficial agreements.
Facilitating the transfer are 1) clear criteria for suitable cases, enabling other cities to identify and address similar conflicts effectively; 2) presence of a dedicated team responsible for coordinating mediation efforts streamlines the process and ensures consistent support for all parties involved; 3) documented agreements further solidify the outcomes of mediation, providing a basis for accountability and follow-up.