Finland EDIH Service Catalogue
About this good practice
The Finland EDIH Service Catalogue is a collaborative platform developed by Finnish European Digital Innovation Hubs (EDIHs) to streamline service access for small and medium-sized enterprises (SMEs) and public service providers across the EU. EDIHs play a crucial role in enhancing digital capacities for businesses and public sector organizations, offering services that address common challenges related to digital transformation.
The Finnish EDIH network includes four hubs, each specializing in different digital solutions. FAIR helps businesses integrate artificial intelligence, Robocoast focuses on cybersecurity, AI, robotics, data analytics, 5G, and IoT, HealthHub Finland provides digital solutions in health and wellbeing, and the Location Innovation Hub specializes in location data and next-gen positioning technologies.
By uniting their services into a single catalogue, Finnish EDIHs provide customers with a comprehensive view of available resources and expertise, facilitating easy access to digital solutions and enabling the effective use of the network’s collective strengths. This interconnected service platform ensures that businesses, regardless of sector, can find and utilize digital tools to improve their operations, products, and services.
Through this platform, Finnish EDIHs aim to enhance EU-wide digital capacity, helping companies tackle digital challenges and improving competitiveness across the continent.
Expert opinion
Resources needed
The Finland EDIH Service Catalogue is built using Microsoft Power BI, requiring funding for the development and ongoing maintenance of the platform. Human resources include project managers, IT specialists, and service coordinators to manage the platform and ensure smooth operation across all EDIHs.
Evidence of success
The Finland EDIH Service Catalogue has improved access for SMEs and public service providers across the EU to connect with relevant service providers. By leveraging a shared platform, Finnish EDIHs enhance cooperation and offer diverse services. Customer feedback shows increased awareness of digital solutions, though challenges with EU funding and service customization remain. The platform acts as a strategic marketing tool, showcasing the EDIH network's value and offerings.
Potential for learning or transfer
The Finland EDIH Service Catalogue offers valuable lessons in collaborative service delivery across a shared platform. Its success lies in uniting multiple EDIHs, facilitating cooperation, and providing SMEs and public sector organizations easy access to digital services. This model can be replicated in other regions, particularly where diverse service providers are involved, fostering synergies. Key success factors include a unified approach, centralized access, and strong cross-sector cooperation. Challenges, such as aligning funding mechanisms and customizing services to regional needs, may hamper transfers. However, with proper coordination and adaptation, other regions can replicate this practice to enhance digital capacity and foster innovation.
Further information
Good practice owner
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