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myGozo mobile application – Care for the Elderly section
Published on 22 July 2021
Malta
Malta
This is the good practice's implementation level. It can be national, regional or local.
About this good practice
The myGozo mobile application is dedicated to citizens living on the rural island of Gozo. A section dedicated to the Elderly is available. Through this section, citizens can apply for a range of elderly services offered by the Government. Services cover assistance at home to health services, such as Home help service, handyman services, hair dressing, telephone rent rebate, Physiotherapy and Occupational therapy. This allows citizens to apply for services from the comfort of their home. Both the Government and citizen are benefiting from mobile app. The citizen is being provided a service 24 hours a day, 7 days a week from the comfort of their
home. On the other hand, the Government does not need to provide the services from the office.
This mobile application can be used in cases where elderly persons living at home requires assistance and or services offered by the Government.
Back office staff vet each request for service and process them in line with internal procedures.
home. On the other hand, the Government does not need to provide the services from the office.
This mobile application can be used in cases where elderly persons living at home requires assistance and or services offered by the Government.
Back office staff vet each request for service and process them in line with internal procedures.
Resources needed
Financial Resources to implement the system. Human Resources to manage the applications submitted from the backend. Human Resources to provide the services.
Evidence of success
Citizens can apply for the services from the comfort of their home. This is especially beneficial for citizens that live in rural areas and do not need to travel to an office to apply for a service.
Such benefits were noted during the BIKVA evaluation carried out as part of the INTENCIVE project.
Such benefits were noted during the BIKVA evaluation carried out as part of the INTENCIVE project.
Potential for learning or transfer
The practice clearly shows benefits associated with the possibility to apply for elderly services from the comfort of home. Citizens can easily access the service and apply for a service free of charge and at any time.
The Good practice can easily be transferred to other regions. It will help the elderly apply for services from the comfort of their home.
The Good practice can easily be transferred to other regions. It will help the elderly apply for services from the comfort of their home.
Further information
Website
Good practice owner
You can contact the good practice owner below for more detailed information.
Organisation
Ministry for Gozo (MGOZ)
Malta
Malta