One-stop shop in Lorient
About this good practice
Espace Info Habitat (EIH) brings together 4 structures :
Lorient Agglomeration housing department ensures the implementation of the local housing policy and has the role of welcoming and informing people in their rehabilitation project.
ALOEN dedicated to renewable energies, energy savings and energy transition in all their forms: technical advice, support in changing energy uses for individuals and companies
Lorient Agglomeration urbanism department whose mission is to inform individuals about the compatibility of their new or refurbished project with town planning regulations and to assist them in preparing their application.
ADIL provide a personalised, objective and free answer in all areas of housing (taxation, financial studies, co-ownership, contracts, etc.) thanks to 3 lawyers.
Sharing the same building allows for a lot of interaction between these 4 partners and gives residents and businesses the opportunity to get all the advice they need for their projects in one place. It also answer all questions from elected officials and partners (local authorities, banks, building professionnals, estate agents, associations, housing organizations, developers, etc.).
Resources needed
EIH is financed by public funds and the Energy Saving Contracts.
Energy saving contracts: companies are taxed according to their fossil energy consumptions, money resulting from this taxation is then allocated to finance the One stop Shop’s personnel.
Région Bretagne manages the funding system.
Evidence of success
The fact that the various housing-related services are all in one place means that households can be easily referred to the various services, facilitating their pathway to a solution to their needs. In 2021, the Espace Info Habitat provided information to 6,000 people (8,000 before the Covid crisis). The evolution of GHG between 2016 and 2018 on the territory of Lorient Agglomeration for the housing sector marks a decrease of 6K tons of GHG equivalent, thanks in part to the EIH.
Potential for learning or transfer
To make the ecological transition a success, we must all act. The housing and tertiary sectors are major consumers of energy and greenhouse gases, and carrying out energy renovation work is a "battlefield". This one-stop shop aims to make this process easier for residents and businesses and thus actively participate in the ecological transition.
Further information
Good practice owner
You can contact the good practice owner below for more detailed information.
Local Climate and Energy Agency of South Brittany