Image
Published on 16 July 2021
Spain
Cantabria
This is the good practice's implementation level. It can be national, regional or local.
About this good practice
Thanks to this App, the user of our health service can easily make the reservation of the previous appointment in primary care, as well as delete an appointment if patients wish. The complete user management system that it includes will allow patients to perform these actions in a very simple and efficient way. Other options included in the App are the display of your health card information and access to the location of health centers, hospitals, emergencies and pharmacies. There is a section with the most frequent questions that users ask about our health system, as well as the contact information of all the centers of the Cantabrian Health Service. Features offered:
‐ Check your own Health Card data
‐ Ask for an appointment at your Health Center
‐ Check your appointments pending Primary Care
‐ List of Health Centers
‐ Pharmacies on duty
‐ Contacts, mail and mail: management, health council, hiring lists …
‐ Check your own Health Card data
‐ Ask for an appointment at your Health Center
‐ Check your appointments pending Primary Care
‐ List of Health Centers
‐ Pharmacies on duty
‐ Contacts, mail and mail: management, health council, hiring lists …
Resources needed
The SCS has full-time staff in charge of managing and making decisions regarding the different software applications. The maintenance and development of the App for patients is provided by an external company and costs about 20,000 euros per year.
Evidence of success
From the beginning of 2016, the number of installations on Android devices was a total of 40,057 and on IOS devices of 8,602. Which indicates that it was used by a large number of patients.
Potential for learning or transfer
The potiential items that could be transfer are:
- Appointment service. Users prefer using the App rather than phone calls.
- Possibility to add different users (family members).
- Possibility to get medication from pharmacies without using the physical health card. - Possibility to check which is your Primary care center assigned.
- Appointment service. Users prefer using the App rather than phone calls.
- Possibility to add different users (family members).
- Possibility to get medication from pharmacies without using the physical health card. - Possibility to check which is your Primary care center assigned.
Further information
Website
Good practice owner
You can contact the good practice owner below for more detailed information.
Organisation
Regional Government of Cantabria
Spain
Cantabria
Contact
Tecnico de Proyectos