Teleconsultation and Videocalls
About this good practice
Videocall of Osakidetza goes further to the simplest video meeting between the clinician and the patients integrated in the Electronic Medical History. By way of example, this offers:
At the patient's request: Via multi-channel appointment or via call to the health centre, the patient will be able to request video-call with their doctor or nurse of the quota, just as they can now select phone call.
HDOM: Travel can be avoided, in cases where it is sufficient for the professional to consult by video.
On-the-spot video call: It could be applicable to implement a mechanism whereby the patient requests an on-the-spot video consultation in front of a pool of profes-sionals (Emergency, Health Council, Health Centre).
Group Video Call/Webinars: The use of webinars could be applied to give training to groups of patients on a specific date/time (courses on childbirth, healthy living, smoking cessation, etc...).
Multidisciplinary video call: In this case, the health professional can share the invitation with other professionals.
In March, a Proof of Concept was launched with 21 professionals from the network, including both doctors and nurses, and from the primary and specialised areas. The aim was to receive feedback from both professionals and patients in order to measure satisfaction with the service and to be able to grow from there. A survey was enabled and filled in by Professionals and Patients, the results and the feedback shown by the participants were very positive.
Resources needed
• Integration API between the ZOOM corporate videoconferencing solution and the Osakidetza (Osabide Global) corporate medical records application.
• Technological infrastructure Communications
• Zoom licences (new modules/plugins)
• CAU - Citizenship (Chair configuration)
Evidence of success
The Osakidetza Healthcare Directorate, through the Healthcare Integration and Chronicity Service (SIAC), has drawn up a report with the results of the evaluation survey carried out in June 2021 for the piloting of the VideoCalls solution.
Likewise, the EIPD - Data Protection Impact Assessment (EIPD) report has been drawn up to guarantee the use of VideoCalls, both for the user-patients and for the Osakidetza professionals who take part in them.
Potential for learning or transfer
This good practice shows that sometimes it is not necessary to re-develop tools that are already on the market, but rather to work on the process of integration with the solutions already implemented in the health systems, adjusting to the needs identified by end users, professionals and patients. In addition, this requires monitoring the process in order to be able to make the necessary modifications. This experience could therefore inspire other regions to carry out similar processes by correctly managing the efforts involved in implementing this type of service.