Video consultation with assistance
About this good practice
Dresden University Hospital (DUH) offered a system of video consultation for the internal clinics in April 2020, devolped by Carus Consilium Sachsen GmbH (CCS) and MedicalSyn GmbH. Currently the video consultation is provided to all physicians at the DUH. The aim is to develop an intersectoral networked telemedicine-based video consultation at DUH in order to maintain and increase access and efficiency to both diagnostic and accompanying care structures. In this process the CCS is responsible for providing support/care to the patient prior to the actual medical appointment. Tasks include processing appointment requests, appointment coordination, confirmation and sending access data. CCS is also available for any technical questions. The Video consultation can be used in a variety of ways and can be a support or relief in a wide range of cases. For the doctors as well as for the patients. Within the Hocare2.0 the “Video consultation with assistance” was developed, together with a regional public service provider for outpatient and inpatient care and the university hospital (cultus gGmbh). The aim of the project was to offer customer-oriented solutions in the field of home care. The service gives care recipients the opportunity to attend their doctor's appointment in the form of a virtual consultation. They are supported by an assistant who is responsible for preparing, accompanying and following up the video consultation.
Resources needed
For the development of the video consultation, personnel, time and financial resources are necessary. For the assistance: 55,000€ staff costs per year
Evidence of success
Dresden University Hospital: used by 20 clinics in 551 consultations by 143 users
Potential for learning or transfer
Digital services often require an additional service in terms of assistance to users on how to use it, especially if it concerns older people. Providing an easily available assistance service that explains the digital service in easy language and with sufficient time committed increases the acceptance and outcome dramatically.
Good practice owner
You can contact the good practice owner below for more detailed information.