Citizen-oriented innovations

On 11 March 2025, the Policy Learning Platform will host a webinar on Citizen-oriented innovations. 

Digital transformation is reshaping public services and urban policies, requiring a shift toward more inclusive, efficient, and citizen-centric solutions. This webinar explores how innovation can be driven by and for citizens, ensuring that new technologies and services address societal needs.

By bringing together experts, policymakers, and practitioners, this webinar will highlight the relevance of service design, smart city initiatives, and co-creation processes in shaping the future of public services, especially in urban environments.

Why Join?

• Learn how citizen-oriented innovation improves public services, especially in urban areas.
• Discover service design methodologies that enhance usability, accessibility, and impact.
• Explore smart city solutions that leverage data and digital tools to improve urban life.
• Understand the role of co-creation in fostering collaboration between governments, citizens, and businesses.
• Gain insights from Interreg Europe projects that have successfully implemented citizen-driven innovations.

By the end of this session, we hope you will have practical insights on integrating citizen feedback into policymaking and innovation processes.

What you can expect 

• Keynote presentation by Ilaria Mariani, Assistant Professor at the Department of Design of the Politecnico di Milano, on Co-creation, co-design, and the supportive role of technology in public administration and policymaking. 

Smart services for citizens – good practices from Interreg Europe projects 

• Open Data Smart City Poznan Application – Urban Data Integrator, by Agnieszka Krochmal-Wegrzyn, City of Poznan, Poland , OD4GROWTH (tbc)
• The Digital, smart, sober and inclusive Smart Services Platform for Paris Region, by Gwennaelle Costa le Vaillant, Ile de France Region, France, CDREUROPE 

Register below