Gondosóra program (Careful Watch Programme)

The Gondosóra (Careful Watch) programme is based on a nationwide signalling system, linked to a remote monitoring and dispatching service with nationwide coverage. Its role is to enable older people living in their own homes to use a simple signalling device to contact the Dispatch Centre, where trained staff will try to help them with any problems they may have. If the dispatchers, in agreement with the client who has made a report through the Careful Watch where possible, consider that the situation requires the intervention of the contact person, they will be contacted by the dispatcher using the contact details already indicated, who will then be able to provide direct and rapid support and a solution to the problem.
In cases where urgent, personal intervention is not required, trained dispatchers are the first line of defence in trying to help solve problems via the signalling device.
In cases where personal intervention is required (psychological or mental problem, request for help with administrative tasks, hygiene needs, request for physical assistance, etc.), the dispatcher will inform the designated contact person.
In cases where urgent intervention is required (fall, accident, sickness), the dispatcher may take direct action, including involving the emergency services, in addition to informing the contact person.
The programme is free of charge and open to anyone aged 65 or over living in their own home.